Question 1

What is UndervaluedX?

Accepted Answer

UndervaluedX is a real estate lead marketplace that connects investors with motivated sellers. We source high-quality leads from various channels and make them available through our bidding system, ensuring you get exclusive access to investment opportunities.

Question 2

How do I create an account?

Accepted Answer

Creating an account is simple. Click the 'Sign Up' button on our homepage, enter your email address and create a password. You'll receive a confirmation email to verify your account. Once verified, you can start browsing leads and setting up automatic bids.

Question 3

How does the bidding system work?

Accepted Answer

Our bidding system allows you to set automatic bids for specific territories (states, counties, or ZIP codes). When a lead matching your criteria becomes available, our system automatically matches it with the highest bidders. You can set maximum bid amounts and budget limits to control your spending.

Question 4

Is there a minimum deposit required?

Accepted Answer

There's no minimum deposit to get started. You can fund your account with any amount and begin bidding on leads immediately. We accept credit/debit cards and offer prepaid balance options with a 10% discount on lead purchases.

Question 5

What types of leads are available?

Accepted Answer

We offer several lead types including Motivated Sellers (homeowners actively looking to sell), Pre-Foreclosure (properties in default), Distressed Properties (homes needing repairs or in financial distress), Off-Market (properties not publicly listed), and Probate leads.

Question 6

What's the difference between exclusive and non-exclusive leads?

Accepted Answer

Exclusive leads are sold to only one buyer, giving you sole access to contact the seller. Non-exclusive leads may be sold to up to 5 buyers at a lower price point. Exclusive leads typically have higher conversion rates due to less competition.

Question 7

How fresh are the leads?

Accepted Answer

Our leads are sourced in real-time and delivered immediately upon purchase. Most leads are less than 24-48 hours old when they hit our marketplace. We clearly mark 'Just Added' leads so you can prioritize the freshest opportunities.

Question 8

What information is included with each lead?

Accepted Answer

Each lead includes property details (address, bedrooms, bathrooms, square footage), seller contact information, motivation level, timeline to sell, property condition, estimated value, and any relevant notes from our intake process.

Question 9

Do you offer a quality guarantee?

Accepted Answer

Yes! We stand behind our lead quality. If a lead contains invalid contact information or the seller is not actually interested in selling, you can request a review within 7 days of purchase. Valid claims result in a full credit to your account.

Question 10

How is lead pricing determined?

Accepted Answer

Lead prices are determined by a combination of factors including location (high-demand areas cost more), property value, lead type, and exclusivity. Our bidding system ensures fair market pricing - you set your maximum bid and only pay what's needed to win.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover). You can also maintain a prepaid balance for faster checkout and receive a 10% discount on all lead purchases made with prepaid funds.

Question 12

How do monthly budgets work?

Accepted Answer

You can set a monthly budget limit to control your spending. Once you reach your budget, automatic bidding is paused until the next billing cycle. You'll receive alerts at 50%, 75%, and 100% of your budget usage.

Question 13

What's your refund policy?

Accepted Answer

We offer credits for leads with verified quality issues (invalid phone numbers, seller not interested, etc.). Submit a dispute within 7 days of purchase with supporting documentation. Approved claims are credited to your account balance within 24 hours.

Question 14

Are there any subscription fees?

Accepted Answer

No subscription fees! You only pay for the leads you purchase. There are no monthly minimums, setup fees, or hidden charges. Your account remains active indefinitely with no ongoing costs.

Question 15

How are leads delivered?

Accepted Answer

Leads can be delivered via multiple channels: email (default), SMS text message, webhook integration to your CRM, and in-app notifications. You can configure your preferred delivery methods in Settings.

Question 16

How do I set up webhook delivery?

Accepted Answer

Go to Settings > Webhook Integration and enter your endpoint URL. We'll POST lead data in JSON format whenever you purchase a lead. Test your integration using the 'Send Test' button to verify everything is working correctly.

Question 17

Can I integrate with my CRM?

Accepted Answer

Yes! Our webhook feature allows integration with any CRM that accepts incoming data via HTTP POST. We support popular platforms like Salesforce, HubSpot, Podio, and custom solutions. Contact support for integration assistance.

Question 18

How quickly are leads delivered after purchase?

Accepted Answer

Leads are delivered instantly upon successful payment. Email and SMS delivery typically arrive within seconds. Webhook delivery depends on your endpoint's response time. All deliveries are logged in your Delivery History.

Question 19

How do I reset my password?

Accepted Answer

Click 'Forgot Password' on the login page and enter your email address. You'll receive a password reset link within minutes. For security, reset links expire after 1 hour. If you don't receive the email, check your spam folder.

Question 20

Is my payment information secure?

Accepted Answer

Absolutely. We use Stripe for payment processing, which is PCI DSS Level 1 certified (the highest level of security). We never store your full card details on our servers. All transactions are encrypted with 256-bit SSL.

Question 21

Can I delete my account?

Accepted Answer

Yes, you can request account deletion from Settings > Danger Zone. Account deletion is permanent and removes all your data including purchase history, saved leads, and billing information. Any remaining prepaid balance will be refunded.

Question 22

How do I contact support?

Accepted Answer

You can reach our support team via email at support@undervaluedx.com, through the Contact page, or by calling during business hours (9 AM - 6 PM EST, Monday-Friday). We typically respond to emails within 2-4 business hours.

Frequently Asked Questions

Getting Started

Buying Leads

Pricing & Billing

Lead Delivery

Account & Security

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